Return & Refund Policy

At Vodima, customer satisfaction is at the heart of our business. We want you to be completely happy with your purchase. If for any reason you are not fully satisfied, we have a clear Return & Refund Policy to guide you. Please read carefully before making a purchase, as by placing an order you agree to the terms below.

ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following conditions:

  • The return request must be submitted within 7 days from the date of delivery.
  • The product must be in new, unused, and unworn condition. It should be returned in its original packaging, with all tags, labels, manuals, and accessories included.
  • Proof of purchase (order number, receipt, or confirmation email) is required.

We cannot accept returns for:

  • Items that have been used, washed, altered, or damaged after delivery.
  • Personalized, customized, or made-to-order products.
  • Clearance or final sale items marked as “non-returnable.”
  • Gift cards or downloadable digital products.

RETURN PROCESS

If you would like to return an item:

  1. Submit a request to our support team at [email protected] within 7 days of receiving your order. Include your order number, item(s) you wish to return, and reason for return.
  2. Once your request is approved, we will provide you with a Return Authorization (RA) number and the return shipping address.
  3. Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item, defective product, etc.).
  4. After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

REFUNDS

  • If approved, refunds will be issued to your original payment method (PayPal, Stripe, or card used during checkout).
  • Refund processing time:
    • PayPal: 2–5 business days
    • Credit/Debit Cards via Stripe: 5–10 business days (depending on your bank)
  • We do not issue refunds to alternate payment methods or in cash.
  • Original shipping charges are non-refundable, except when the return is due to our error.

EXCHANGES

  • We currently do not offer direct exchanges.
  • If you would like to exchange an item, you must follow the return process and then place a new order for the desired product.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

We take great care to ensure product quality and accurate order fulfillment. However, if you receive an item that is:

  • Defective or damaged
  • Incorrect or missing from your order

Please contact us at [email protected] within 48 hours of delivery with clear photos of the issue. Once verified, we will cover return shipping costs and offer a full refund or replacement at no additional charge.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet:

  1. Check your bank or PayPal account again.
  2. Contact your credit card company or bank, as processing may take time.
  3. If you’ve done all of this and still haven’t received your refund, please contact us at [email protected] and we will assist you further.

NON-COMPLIANCE

Vodima reserves the right to deny a return or refund if:

  • The returned product does not meet our eligibility requirements.
  • The item is returned without prior authorization.
  • Evidence suggests misuse, intentional damage, or fraudulent claims.

FINAL AGREEMENT

By purchasing from Vodima.com, you acknowledge that you have read, understood, and agreed to our Return & Refund Policy. This policy is designed to be fair, transparent, and mutually respectful of both the customer and Vodima.