Cancellation Policy

At Vodima, we value our customers and want to make sure your shopping experience with us is smooth and transparent. We understand that sometimes you may change your mind after placing an order. This policy outlines the conditions under which you may cancel your purchase.

ORDER CANCELLATION WINDOW

  • You may request to cancel your order within 24 hours (1 day) from the time your purchase is placed.
  • After the 24-hour window, your order will already be in processing or production, and we will not be able to cancel it.

HOW TO CANCEL AN ORDER

  • To request a cancellation, please contact our customer support team as soon as possible:
    • 📧 Email: [email protected]
    • Please use the subject line: “Order Cancellation Request – [Your Order Number]”.
  • Be sure to include your full name, order number, and the email address you used at checkout so we can process your request quickly.
  • Once we confirm your eligibility, we will notify you that your cancellation has been accepted.

AFTER 24 HOURS – REFUND & RETURN POLICY APPLIES

  • If your cancellation request is made after 24 hours, we are unable to stop or cancel the order.
  • In this case, once you receive your package, you may still be eligible for a refund or return under our Vodima Refund & Return Policy.

CUSTOMIZED OR PERSONALIZED ITEMS

  • Please note: for customized, personalized, or made-to-order products, cancellations are not accepted once the order has been confirmed, even if you request within the 24-hour window. Production for these items starts immediately.

REFUNDS FOR APPROVED CANCELLATIONS

  • If your cancellation request is approved, we will issue a full refund back to your original method of payment.
  • Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

IMPORTANT NOTES

  • Vodima reserves the right to refuse cancellation requests that do not meet the conditions stated above.
  • Successfully canceled orders will not be shipped, and no further action will be required on your part.
  • By placing an order with Vodima, you acknowledge and agree to this Cancellation Policy.